Refund Policy

Digital Products

Due to the digital nature of our products, all sales are final and we do not offer refunds once the product has been purchased and the download link has been provided. This is because digital products cannot be returned once they have been downloaded.

Duplicate Purchases

If you accidentally purchased the same product twice, please contact us within 24 hours of purchase with your order details, and we will review your request and process a refund for the duplicate purchase if applicable.

Technical Issues

If you experience any technical issues with downloading or using your purchased product, please contact our customer support team. We are committed to helping you resolve any issues and ensuring you can successfully use your product.

Common solutions include:

• Providing a new download link if your original link has expired
• Offering troubleshooting assistance for device compatibility
• Providing alternative file formats if needed

Product Quality Guarantee

We stand behind the quality of our products. If you believe a product is significantly different from its description or does not function as advertised, please contact us with specific details about the issue. We will review your concern and may offer a solution, which could include a replacement product or store credit at our discretion.

How to Request Assistance

To request assistance with a purchase or report an issue, please contact us at support@digital-planer.com with the following information:

• Your name and email address used for the purchase
• Order number or date of purchase
• Product name
• Description of the issue

We typically respond to all inquiries within 24-48 hours.

Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out to our customer support team. We're here to help ensure you have a great experience with Digital Planner.